FAQ

At US Shoes Emporium, we specialize in performance footwear for active lifestyles. Our collection includes:

• Hiking Shoes for outdoor adventures
• Lifestyle Sneakers for everyday comfort
• Running Shoes for track and road athletes
• Sandals & Slides for casual wear
• Tennis Shoes for court sports
• Trail Running Shoes for off-road terrain
• Walking Shoes for daily fitness

We carry premium brands like HOKA, Wilson, and Mizuno at unbeatable prices.

Our headquarters and warehouse are located at:
377 River Road, Colorado Springs, CO 80903, USA
All orders are processed and shipped from this location.

We recommend checking the size chart for each specific brand as sizing can vary. If you’re between sizes, we suggest ordering the larger size for comfort. All our shoes come with a 15-day return policy if the fit isn’t perfect.

Absolutely! We are an authorized retailer for all the brands we carry. Every pair is 100% authentic and comes with the manufacturer’s warranty where applicable.

Many of our performance shoes come in wide width options. Please check the product description for availability. If you need assistance finding wide width shoes, our customer service team can help.

We accept all major credit cards including Visa, MasterCard, and JCB. We also accept PayPal for secure checkout.

Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.

We process orders quickly to get you your shoes fast. If you need to make changes, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We ship worldwide to most countries! Currently, we cannot deliver to select Asian countries and some remote regions. During checkout, you’ll see if we can deliver to your location.

We offer two convenient shipping methods:

Our Colorado team hand-checks each order within 1-2 business days before shipping. You’ll receive a tracking number as soon as your order leaves our warehouse.

Yes! All orders come with tracking. For Standard Shipping, you’ll get real-time updates from dispatch to delivery. For Free Shipping, you’ll receive a tracking number to monitor your package’s progress.

We offer a 15-day return policy from the delivery date. Items must be returned in their original condition with all packaging. Please initiate your return through our customer service team at [email protected].

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your bank.

Currently, we process returns and new orders rather than direct exchanges. For fastest service, we recommend placing a new order for the correct size/style while returning the original item.

Our Colorado-based team is happy to help! You can reach us at:
Email: [email protected]
We typically respond within 24 hours on business days.

Currently, we operate as an online-only retailer which allows us to offer premium footwear at unbeatable prices. All orders are processed and shipped from our Colorado Springs warehouse.

Yes! For orders of 5+ pairs, please contact our customer service team for special pricing. We work with many running clubs, hiking groups, and sports teams to provide group discounts.