At Cheap Shoes Store, we stand behind our premium active footwear just like we stand in our comfortable hiking shoes and running shoes. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to get you back on track.

Quick Facts:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 3-5 business days after we receive your return
  • Exchanges: Subject to availability of your preferred size/style

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To start the process, email our Colorado-based customer service team at [email protected] within 15 days of receiving your order. Include the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Shoes Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Product: [Product Name & Style Code if available]
Reason: [Please specify – size issue, defective, not as described, etc.]

For exchanges, please indicate your preferred:
– New size: ________
– Alternative product (if applicable): ________

Please let me know next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 24 business hours with:

  • Return authorization number (RMA)
  • Return shipping instructions
  • Exchange availability confirmation (if applicable)

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with tags attached
  • Shoes are in the original box (we recommend double-boxing)
  • Include a copy of your packing slip or order confirmation
  • Write the RMA number clearly on the outside of the package

Step 4: Refund or Exchange Processing

For Returns: Once received, we’ll inspect the items and process your refund within 3-5 business days. Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

For Exchanges: We’ll ship your replacement item as soon as possible. If your preferred item is unavailable, we’ll contact you to discuss alternatives or process a refund.

Important Notes

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Worn or damaged footwear
  • Sandals & Slides that show signs of wear
  • Items purchased on final sale (clearly marked on product page)

Shipping Costs

Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).

International Returns

Customers outside the U.S. are responsible for any customs fees or return shipping costs. We recommend using a trackable shipping method as we cannot credit items until they’re received at our Colorado facility.

Still have questions? Our performance footwear experts are happy to help! Contact us at [email protected] or mail to:

Cheap Shoes Store Returns
377 River Road
Colorado Springs, CO 80903
USA

Now that you know our hassle-free return policy, why not explore our latest collection of hiking shoes, running shoes, and lifestyle sneakers? With our quality guarantee, you can shop with confidence!